Today, people expect plumbers to be able to deliver a much higher standard of service than many years ago. Here, we discuss why.
The importance of excellent workmanship in the plumbing service
People are busier than ever
In the modern world, people simply don’t have time for things to go wrong. Every day, we depend on dozens of products and technological resources: hot water, electricity, drainage, the internet, fuel, smartphones – the list goes on. When we lose access to any one of these things, our lives can be turned upside down.
A faster service means less inconvenience for customers
That’s why getting the right products for the right tasks is of paramount importance. It means customers can benefit from minimal disruption, and plumbers can proceed to other customers more quickly.
The faster the service, the less the customer needs to pay
Naturally, people do not want plumbers hanging around or working at a slower pace so they can charge for extra hours, especially if it is a relatively simple problem like a blocked toilet. Reputable plumbers know that their customers want their homes to be back to normal as soon as possible, which is why they are trained to get the job done as quickly as possible.
A good service can earn good reviews
Plumbers need good reviews to get future business. Indeed, numerous websites now allow customers to rate their local plumbers and find out how much they should be paying, or should have paid. There is another very important advantage to reading and writing online reviews: it makes it even harder for rogue plumbers to thrive.
It’s never been easier to name and shame rogue plumbers
While some criminals still resort to ‘paying’ people to post fake online reviews, customers can easily expose them via other means: social media sites, BBC Watchdog, or online forums, for example. For more information about the standards of professional plumbing and what you should expect, visit the website of the Chartered Institute of Plumbing and Heating Engineering (CIPHE)
Gain trust for repeat business
The key to getting contacted by the same customers again and again is to earn their trust. If people are satisfied with a plumber’s service and consider it ‘value-for-money’, they will be more likely to hire that person again. What matters is not only how quickly and professionally they respond to a problem, but how they respond to the customer.
Professional plumbers don’t charge for giving advice
A professional should offer constructive advice on how to prevent the same problem from happening again, because this will demonstrate to the customer that the plumber cares about them and their home. Likewise, a plumber should never force blame on a customer or make them feel guilty, even if they have caused the problem.
Good plumbers get paid for providing solutions
Criminals are only interested in easy cash and have no concerns over the welfare of their customers or their homes. Why would a rogue plumber tell someone how to prevent a narrow pipe from blocking again if they knew that not telling them, or even providing incorrect advice, could give them more business from these unsuspecting customers in the future?
Don’t forget to recommend good plumbers to friends, relatives, and colleagues
Help good plumbers maintain their businesses by recommending them to people you know. The more you do this, the more you are promoting good workmanship and safeguarding the reputation of plumbers. If, however, you are unfortunate enough to encounter a rogue plumber, don’t just keep quiet and hope it will never happen again. Expose these fraudsters, report them to the CIPHE, and make sure other customers do not fall victim to their criminality in the future.
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